HIPAA Compliance & Secure Diagnostic Services
Last Updated: February 18, 2025
Introduction
Welcome to PACE Consulting's Privacy Policy. We are committed to protecting your privacy and maintaining the security of your personal information. This policy explains how we collect, use, disclose, and safeguard your information when you use our services for ADHD, autism, and learning disability testing and assessment.
Information We Collect
We collect the following types of personal information:
Medical and Health Information:
- Medical history and current health conditions
- Diagnostic test results and assessments
- Treatment plans and progress notes
- Insurance information
- Prescriptions and medication history
Personal Identification Information:
- Name, date of birth, and gender
- Contact information (address, email, phone number)
- Emergency contact information
- Insurance policy information
- Government-issued identification numbers
Communication Records
- Appointment schedules and reminders
- Email correspondence
- Text messages (SMS) communications
- Phone call records
- Patient portal messages
We collect the following types of personal information:
Medical and Health Information:
- Medical history and current health conditions
- Diagnostic test results and assessments
- Treatment plans and progress notes
- Insurance information
- Prescriptions and medication history
Personal Identification Information:
- Name, date of birth, and gender
- Contact information (address, email, phone number)
- Emergency contact information
- Insurance policy information
- Government-issued identification numbers
Communication Records
- Appointment schedules and reminders
- Email correspondence
- Text messages (SMS) communications
- Phone call records
- Patient portal messages
How We Use Your Information
We use your personal information for the following purposes:
1. Providing Healthcare Services
- Conducting assessments and evaluations
- Maintaining accurate medical records
- Coordinating care with other healthcare providers
2. Administrative Functions
- Scheduling appointments
- Processing insurance claims
- Sending appointment reminders
- Billing and payment processing
3. Communication
- Responding to your inquiries
- Sending important updates about your care
- Providing educational materials
- Sending appointment reminders via SMS or email
We use your personal information for the following purposes:
1. Providing Healthcare Services
- Conducting assessments and evaluations
- Maintaining accurate medical records
- Coordinating care with other healthcare providers
2. Administrative Functions
- Scheduling appointments
- Processing insurance claims
- Sending appointment reminders
- Billing and payment processing
3. Communication
- Responding to your inquiries
- Sending important updates about your care
- Providing educational materials
- Sending appointment reminders via SMS or email
Information Sharing and Disclosure
We may share your information with:
Healthcare Providers and Partners
- Other healthcare providers involved in your care
- Laboratories and diagnostic facilities
- Specialists for referrals
- Emergency medical services when necessary
Administrative Services
- Insurance companies for billing purposes
- Electronic health record systems
- Billing and collection services
- Practice management software providers
Legal Requirements
- Public health authorities as required by law
- Court orders or legal proceedings
- Law enforcement in specific circumstances
- Government agencies as required by law
SMS and Communication Consent
- SMS consent is not shared with third parties for marketing purposes
- Text message communications are used solely for appointment reminders and practice communications
- You may opt out of SMS communications at any time by notifying our office
- Standard message and data rates may apply
We may share your information with:
Healthcare Providers and Partners
- Other healthcare providers involved in your care
- Laboratories and diagnostic facilities
- Specialists for referrals
- Emergency medical services when necessary
Administrative Services
- Insurance companies for billing purposes
- Electronic health record systems
- Billing and collection services
- Practice management software providers
Legal Requirements
- Public health authorities as required by law
- Court orders or legal proceedings
- Law enforcement in specific circumstances
- Government agencies as required by law
SMS and Communication Consent
- SMS consent is not shared with third parties for marketing purposes
- Text message communications are used solely for appointment reminders and practice communications
- You may opt out of SMS communications at any time by notifying our office
- Standard message and data rates may apply
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of electronic records
- Secure storage of physical records
- Access controls and authentication measures
- Regular security assessments and updates
- Staff training on privacy and security procedures
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of electronic records
- Secure storage of physical records
- Access controls and authentication measures
- Regular security assessments and updates
- Staff training on privacy and security procedures
Your Rights Under Ohio Law
You have the right to:
- Access your personal health information (we will respond to your request within 30 days)
- Request corrections to your records
- Receive copies of your records (Ohio law permits healthcare providers to charge a reasonable fee for copies)
- Restrict how we share your information
- Choose how we communicate with you
- File a complaint about privacy practices with our office or with the Ohio Board of Psychology
- Receive notice if there is a breach of your protected health information
- Request an accounting of disclosures of your health information for the past six years
You have the right to:
- Access your personal health information (we will respond to your request within 30 days)
- Request corrections to your records
- Receive copies of your records (Ohio law permits healthcare providers to charge a reasonable fee for copies)
- Restrict how we share your information
- Choose how we communicate with you
- File a complaint about privacy practices with our office or with the Ohio Board of Psychology
- Receive notice if there is a breach of your protected health information
- Request an accounting of disclosures of your health information for the past six years
Note: Under Ohio law, we maintain medical records for six years from the date of last service, or in the case of minors, either until the patient turns 18 years old plus six years or for six years from the last date of service, whichever is longer.
SMS Terms of Service
By opting into SMS communications via our web forms or other means, you agree to receive text messages from [Practice Name]. These messages will include:
- Appointment reminders and confirmations
- Notifications of incomplete paperwork
- Billing notifications
Important Information About SMS Communications:
- Messaging frequency may vary
- Message and data rates may apply
- You can opt out any time by texting STOP
- For assistance, text HELP or visit our website at [Your Website URL]
- Visit [Privacy Policy URL] for our privacy policy and [Terms URL] for Terms of Service
We do not share or sell your SMS opt-in consent or phone number with any third parties for any purpose, including marketing.
By opting into SMS communications via our web forms or other means, you agree to receive text messages from [Practice Name]. These messages will include:
- Appointment reminders and confirmations
- Notifications of incomplete paperwork
- Billing notifications
Important Information About SMS Communications:
- Messaging frequency may vary
- Message and data rates may apply
- You can opt out any time by texting STOP
- For assistance, text HELP or visit our website at [Your Website URL]
- Visit [Privacy Policy URL] for our privacy policy and [Terms URL] for Terms of Service
We do not share or sell your SMS opt-in consent or phone number with any third parties for any purpose, including marketing.
Additional Terms
- By providing your mobile phone number and consenting to receive text messages, you certify that you are the account holder or have permission from the account holder.
- SMS messages are not encrypted. Do not send sensitive personal or health information via text message.
- PACE Consulting is not liable for any delays or message delivery failures.
- You acknowledge that automated messages may be sent using an automatic telephone dialing system.
- Your opt-in for SMS communications is not a condition of purchasing any property, goods, or services.
- Coverage and reliability of SMS messaging may vary based on your wireless carrier and location.
- In case of emergency, call 911. Do not rely on SMS for urgent communications.
- By providing your mobile phone number and consenting to receive text messages, you certify that you are the account holder or have permission from the account holder.
- SMS messages are not encrypted. Do not send sensitive personal or health information via text message.
- PACE Consulting is not liable for any delays or message delivery failures.
- You acknowledge that automated messages may be sent using an automatic telephone dialing system.
- Your opt-in for SMS communications is not a condition of purchasing any property, goods, or services.
- Coverage and reliability of SMS messaging may vary based on your wireless carrier and location.
- In case of emergency, call 911. Do not rely on SMS for urgent communications.
Changes to This Policy
We reserve the right to update this privacy policy at any time. We will notify you of any changes by posting the new policy on our website and updating the "Last Updated" date.
Contact Us and Complaints
For complaints, you may also contact:
You will not be penalized for filing a complaint. After contacting us, if you feel your complaint has not been resolved, you have the right to file a grievance with either of the above entities.
Thank you,
Staff at PACE Consulting
